Five9 reports $14.5 million net income for Q3 2026

ITEM 6. Exhibits

SIGNATURES

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SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, which involve substantial risks and uncertainties. These statements reflect the current views of our senior management with respect to future events, strategies and financial trends and performance. These forward-looking statements include statements with respect to our business, expenses, strategies, losses, growth plans, product and customer initiatives, market growth projections, and our industry, including those set forth under "Management's Discussion and Analysis of Financial Condition and Results of Operations" and elsewhere in this Quarterly Report. Statements that include the words "expect," "intend," "plan," "believe," "project," "forecast," "estimate," "may," "should," "anticipate" and similar statements of a future or forward-looking nature identify forward-looking statements for purposes of the federal securities laws or otherwise.

Forward-looking statements address matters that involve risks and uncertainties. Accordingly, there are or will be important factors that could cause our actual results to differ materially from those indicated in these statements. These factors include the information set forth under the caption "Risk Factors" set forth in Part 1, Item 1A, of our Annual Report on Form 10-K for the fiscal year ended December 31, 2025, which we encourage you to carefully read, and include the following:

• adverse economic conditions, including macroeconomic challenges resulting from the impact of global tariff changes and announcements regarding same, as well as the impact of current and potential global conflicts, continued inflation, uncertainty regarding consumer spending, high interest rates, fluctuations in currency rates, and other factors, may harm our business;

• if we are unable to attract new customers or sell additional services and functionality to our existing customers, our revenue and revenue growth will be harmed;

• if our existing customers terminate their subscriptions or reduce their subscriptions or telecom usage, or fail to grow subscriptions at the rate they have in the past or that we might expect, our revenues and gross margins will be harmed, and we will be required to spend more money to grow our customer base;

• because a significant percentage of our revenue is derived from existing customers, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern;

• if we fail to manage our technical operations infrastructure, our existing customers may experience service outages, our new customers may experience delays in the deployment of our solution and we could be subject to claims for credits or damages, among other things;

• if we are unable to attract and retain highly skilled leaders and other employees, our business and results of operations may be harmed;

• as AI solutions will likely perform an increasing proportion of contact center interactions, if we are unable to replace decreases in subscription revenue⁹ from licenses with revenue from the sale of additional AI solutions, our revenue, results of operations and business will be harmed;

• further development of our AI solutions may not be successful, may not achieve market acceptance or compete effectively against our competitors, and may result in reputational harm and our future operating results could be materially harmed;

• the AI technology and features incorporated into our solution include new and evolving technologies that may present both legal and business risks;

• we have established, and are continuing to increase, our network of technology solution distributors and resellers to sell our solution; our failure to effectively develop, grow, manage, and maintain this network could materially harm our revenues;

• our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock;

• our historical growth may not be indicative of our future growth, and even if we grow rapidly, we may fail to manage our growth effectively;

• failure to adequately retain and expand our sales force will impede our growth;

• the use of AI by our workforce may present risks to our business;

• the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new solutions in order to maintain and grow our business;

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• our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully maintain, grow and manage these relationships could harm our business;

• the markets in which we participate involve a high number of competitors that is continuing to increase, and if we do not compete effectively, our operating results could be harmed;

• we continue to expand our international operations, which exposes us to significant macroeconomic and other risks;

• security breaches, cybersecurity incidents, and improper access to, use of, or disclosure of our data or our customers' data, or other cyber-attacks on our systems, could result in litigation and regulatory risk, harm our reputation, our business or financial results;

• we may acquire other companies or technologies, or be the target of strategic transactions, or be impacted by transactions by other companies, which could divert our management's attention, result in additional dilution to our stockholders or use a significant amount of our cash resources and otherwise disrupt our operations and harm our operating results;

• we sell our solution to large

ITEM 1. Financial Statements

FIVE9, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands)

September 30, 2026 December 31, 2025

(Unaudited)

ASSETS

Current assets:

Prepaid expenses and other current assets 78,610 43,107

Deferred contract acquisition costs, net 97,075 88,714

Operating lease right-of-use assets 43,403 46,375

Finance lease right-of-use assets 11,359 14,216

Deferred contract acquisition costs, net — less current portion 195,249 176,976

Total assets $ 1,917,154 $ 1,790,070

LIABILITIES AND STOCKHOLDERS' EQUITY

Current liabilities:

Accounts payable $ 43,957 $ 29,973

Accrued and other current liabilities 104,043 84,120

Operating lease liabilities — less current portion 42,824 42,116

Finance lease liabilities — less current portion 2,958 6,090

Commitments and contingencies (Note 10)

Stockholders' equity:

Accumulated other comprehensive income (loss) ( 795 ) 897

Total liabilities and stockholders' equity $ 1,917,154 $ 1,790,070

See accompanying notes to the unaudited condensed consolidated financial statements.

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FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME (LOSS)

(Unaudited, in thousands, except per share data)

Three Months Ended Nine Months Ended

See accompanying notes to the unaudited condensed consolidated financial statements.

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FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY

(Unaudited, in thousands)

Common Stock Additional Paid-In Capital Accumulated

Other Comprehensive Income (Loss) Accumulated

Deficit Total Stockholders' Equity

Shares Amount

Share repurchases ( 381 ) — — — — —

Issuance of common stock upon exercise of stock options 181 — 2,941 — — 2,941

Issuance of common stock upon vesting of restricted stock units 776 — — — — —

See accompanying notes to the unaudited condensed consolidated financial statements.

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FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY

(Unaudited, in thousands)

Common Stock Additional Paid-In Capital Accumulated

Other Comprehensive Income (Loss) Accumulated

Deficit Total Stockholders' Equity

Shares Amount

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